Shipping and Delivery Policy

Last updated: December 2024

1. Shipping Coverage

We currently provide shipping services to:

• Pan India Coverage: All major cities and towns
• Metro Cities: Same-day and next-day delivery available
• Tier 2 & 3 Cities: 2-5 business days delivery
• Rural Areas: 5-7 business days (subject to courier serviceability)

2. Shipping Charges

3. Processing Time

• In-Stock Items: Same day processing for orders placed before 2 PM
• Custom Orders: 3-5 business days additional processing time
• Bulk Orders: 2-4 business days processing time
• Weekend Orders: Processed on next business day

4. Delivery Options

4.1 Standard Delivery

• 2-5 business days for most locations
• Competitive rates starting from ₹50
• Tracking information provided
• Delivery during business hours (9 AM - 6 PM)

4.2 Express Delivery

• 1-2 business days delivery
• Available in major cities
• Additional ₹150 charge
• Priority processing and shipping

4.3 Same-Day Delivery

• Available in select metro cities
• Orders placed before 12 PM
• Additional ₹150 charge
• Subject to product availability

5. Delivery Process

1. Order Confirmation: You'll receive order confirmation via email/SMS
2. Processing: Order is processed and prepared for shipment
3. Dispatch: Tracking details shared via email/SMS
4. In Transit: Real-time tracking available
5. Out for Delivery: Delivery partner will call before delivery
6. Delivered: Confirmation and feedback request

6. Tracking Your Order

Track your order easily through multiple channels:

• Order Tracking Page: Use your order ID on our website
• SMS Updates: Automatic status updates via SMS
• Email Notifications: Detailed tracking information
• Customer Account: Login to view real-time status
• WhatsApp: Get updates on WhatsApp (opt-in required)

7. Delivery Attempts

• First Attempt: Standard delivery at provided address
• Second Attempt: Next business day at convenient time
• Third Attempt: Customer contacted for alternate arrangement
• Failed Delivery: Order returned to warehouse after 3 failed attempts

8. Special Delivery Instructions

We accommodate special delivery requirements:

• Alternate Address: Delivery to office or alternate location
• Specific Time Slots: Morning/evening delivery preferences
• Security Instructions: Gate codes, building instructions
• Contact Person: Alternate contact for delivery

9. Packaging

We ensure secure packaging for all hardware items:

• Protective Packaging: Bubble wrap and cushioning for fragile items
• Waterproof Covers: Protection against moisture and rain
• Secure Sealing: Tamper-evident packaging
• Eco-Friendly: Recyclable packaging materials where possible

10. Large Item Delivery

Special arrangements for heavy/large hardware items:

• Two-Person Delivery: For items above 25kg
• Ground Floor Delivery: Standard service includes ground floor delivery
• Installation Service: Available for select products (additional charges)
• Appointment Scheduling: Coordinated delivery time for large items

11. Delivery Delays

In case of unexpected delays due to:

• Weather Conditions: Heavy rain, storms, natural calamities
• Transport Strikes: Local transportation issues
• Festival Seasons: High volume during festival periods
• Remote Locations: Limited courier serviceability

We'll proactively communicate any delays and provide updated delivery estimates.

12. International Shipping

13. Delivery Verification

For secure delivery, we may require:

• ID Verification: Valid ID proof for high-value orders
• OTP Verification: One-time password for order confirmation
• Signature Confirmation: Signature upon delivery
• Photo Confirmation: Delivery photo for record