Shipping and Delivery Policy
Last updated: December 2024
Important Shipping Information:
- Free Delivery: Available only for Chikmagalur 577101 pincode
- Return Period: 7 days from product delivery date
- Product Colors: May vary depending on availability
🚚 Reliable Shipping Service!
Fast and secure delivery to your doorstep. Free delivery available for Chikmagalur 577101 pincode only!
1. Shipping Coverage
We currently provide shipping services to:
- Pan India Coverage: All major cities and towns
- Metro Cities: Same-day and next-day delivery available
- Tier 2 & 3 Cities: 2-5 business days delivery
- Rural Areas: 5-7 business days (subject to courier serviceability)
2. Shipping Charges
| Order Value |
Shipping Charge |
Delivery Time |
| Above ₹2000 |
₹50 |
2-5 business days |
| ₹500 - ₹1999 |
₹75 |
2-5 business days |
| Below ₹500 |
₹100 |
3-7 business days |
| Express Delivery |
₹150 (additional) |
1-2 business days |
3. Processing Time
Order Processing: 1-2 business days for order verification and packaging
- In-Stock Items: Same day processing for orders placed before 2 PM
- Custom Orders: 3-5 business days additional processing time
- Bulk Orders: 2-4 business days processing time
- Weekend Orders: Processed on next business day
4. Delivery Options
4.1 Standard Delivery
- 2-5 business days for most locations
- Competitive rates starting from ₹50
- Tracking information provided
- Delivery during business hours (9 AM - 6 PM)
4.2 Express Delivery
- 1-2 business days delivery
- Available in major cities
- Additional ₹150 charge
- Priority processing and shipping
4.3 Same-Day Delivery
- Available in select metro cities
- Orders placed before 12 PM
- Additional ₹150 charge
- Subject to product availability
5. Delivery Process
- Order Confirmation: You'll receive order confirmation via email/SMS
- Processing: Order is processed and prepared for shipment
- Dispatch: Tracking details shared via email/SMS
- In Transit: Real-time tracking available
- Out for Delivery: Delivery partner will call before delivery
- Delivered: Confirmation and feedback request
6. Tracking Your Order
Track your order easily through multiple channels:
- Order Tracking Page: Use your order ID on our website
- SMS Updates: Automatic status updates via SMS
- Email Notifications: Detailed tracking information
- Customer Account: Login to view real-time status
- WhatsApp: Get updates on WhatsApp (opt-in required)
7. Delivery Attempts
Multiple Delivery Attempts: We make up to 3 delivery attempts
- First Attempt: Standard delivery at provided address
- Second Attempt: Next business day at convenient time
- Third Attempt: Customer contacted for alternate arrangement
- Failed Delivery: Order returned to warehouse after 3 failed attempts
8. Special Delivery Instructions
We accommodate special delivery requirements:
- Alternate Address: Delivery to office or alternate location
- Specific Time Slots: Morning/evening delivery preferences
- Security Instructions: Gate codes, building instructions
- Contact Person: Alternate contact for delivery
9. Packaging
We ensure secure packaging for all hardware items:
- Protective Packaging: Bubble wrap and cushioning for fragile items
- Waterproof Covers: Protection against moisture and rain
- Secure Sealing: Tamper-evident packaging
- Eco-Friendly: Recyclable packaging materials where possible
10. Large Item Delivery
Special arrangements for heavy/large hardware items:
- Two-Person Delivery: For items above 25kg
- Ground Floor Delivery: Standard service includes ground floor delivery
- Installation Service: Available for select products (additional charges)
- Appointment Scheduling: Coordinated delivery time for large items
11. Delivery Delays
In case of unexpected delays due to:
- Weather Conditions: Heavy rain, storms, natural calamities
- Transport Strikes: Local transportation issues
- Festival Seasons: High volume during festival periods
- Remote Locations: Limited courier serviceability
We'll proactively communicate any delays and provide updated delivery estimates.
12. International Shipping
Currently Available: We are planning to expand to international shipping soon. Stay tuned!
13. Delivery Verification
For secure delivery, we may require:
- ID Verification: Valid ID proof for high-value orders
- OTP Verification: One-time password for order confirmation
- Signature Confirmation: Signature upon delivery
- Photo Confirmation: Delivery photo for record