Cancellation and Refund Policy
Last updated: December 2024
Important Service Information:
- Free Delivery: Available only for Chikmagalur 577101 pincode
- Return Period: 7 days from product delivery date
- Product Colors: May vary depending on availability
1. Order Cancellation
Free Cancellation: You can cancel your order free of charge before it is shipped.
1.1 Before Shipment
- Orders can be cancelled within 24 hours of placement
- No cancellation charges apply
- Full refund will be processed immediately
- Cancellation can be done through your account or by contacting support
1.2 After Shipment
- Orders cannot be cancelled once shipped
- You may return the product after delivery (see return policy)
- Return shipping charges may apply
2. Return Policy
Return Window: 7 days from delivery date
2.1 Eligible Returns
- Product received is damaged or defective
- Wrong product delivered
- Product doesn't match description
- Quality issues or manufacturing defects
2.2 Non-Returnable Items
- Custom or personalized hardware items
- Products used or installed
- Items without original packaging
- Electrical items that have been connected
- Tools with signs of usage
3. Refund Process
Refund Timeline: 5-7 business days after return approval
3.1 Refund Methods
- Original Payment Method: Refunds will be processed to the same payment method used for purchase
- Credit/Debit Cards: 5-7 business days
- UPI/Digital Wallets: 1-3 business days
- Net Banking: 3-5 business days
3.2 Refund Amount
- Full product cost for defective/wrong items
- Shipping charges refunded for our errors
- Return shipping may be deducted for customer-initiated returns
- Payment gateway charges (if any) may be deducted
4. Exchange Policy
We offer exchanges for:
- Size/specification variations (where applicable)
- Color preferences (subject to availability)
- Defective products with identical replacements
5. Return Process
- Initiate Return: Contact our support team or use your account
- Return Approval: We'll review and approve eligible returns
- Package Pickup: We'll arrange pickup or provide return shipping label
- Quality Check: Returned items undergo quality inspection
- Refund Processing: Approved refunds are processed within 5-7 days
6. Damaged or Defective Products
Report Within 48 Hours: Damaged/defective products must be reported within 48 hours of delivery
- Take photos of the damaged product and packaging
- Contact our support team immediately
- We'll provide instant replacement or full refund
- No return shipping charges for our errors
7. Partial Refunds
Partial refunds may apply for:
- Products returned in used condition
- Missing accessories or components
- Products without original packaging
- Items returned after the return window
8. Non-Refundable Charges
- Shipping charges (unless our error)
- Payment gateway processing fees
- Custom duties or taxes (for applicable orders)
- Installation or service charges
9. Razorpay Payment Refunds
Secure Processing: All refunds are processed through Razorpay's secure payment gateway
- Refunds are initiated from our end within 2 business days
- Bank processing time varies by payment method
- You'll receive SMS/email confirmation for refund initiation
- Track refund status through Razorpay transaction ID
10. Contact for Returns
For faster processing of returns and refunds:
- Use your account dashboard to initiate returns
- Keep your order ID and product details ready
- Provide clear photos for damage claims
- Ensure original packaging is available